Bob Crandall revolutionized the air travel industry. During his successful tenure as Chairman and CEO of American Airlines, Crandall introduced groundbreaking industry-wide concepts that remain in effect today. He pioneered the modern computer reservations system and initiated deep discounts for advance-purchase tickets. Post-deregulation, Crandall developed innovative cost-saving solutions, such as the frequent flyer program and the hub and spoke system to increase the percentage of seats occupied on every flight. The Wall Street Journal branded Crandall "the man who changed the way the world flies."
Inducted in 2013.
Portrait Location: Early Flight & Special Exhibition Gallery